Acceptance of Terms
Welcome, and thank you for your interest in ‘ActEngine’ provided by Line Plus Corporation (“Line Plus”, “Company”, “we” or “us”) and our related websites, networks, applications, software, mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and Line Plus regarding your use of the Service.
You should read these Terms in conjunction with our Privacy Policy, which together with any software license agreement, form our contractual relationship with you (our “Customer” or “User”). The Line Plus Privacy Policy is incorporated by this reference into, and made a part of, these Terms.
BY CLICKING “I ACCEPT,” OR, WHERE THE SERVICE IS MADE AVAILABLE THROUGH A THIRD-PARTY PLATFORM THAT PROVIDES UNDER ITS APPLICABLE POLICIES OR TERMS OF SERVICE THAT YOUR ACCESS TO OR USE OF THE SERVICE CONSTITUTES ACCEPTANCE OF THESE TERMS, BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE THROUGH SUCH PLATFORM, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING LINE PLUS’S PRIVACY POLICY AND ANY ADDITIONAL TERMS AND POLICIES LINE PLUS MAY PROVIDE FROM TIME TO TIME (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND LINE PLUS’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY LINE PLUS AND BY YOU TO BE BOUND BY THESE TERMS.
Use of Service
The Service is powered and operated by artificial intelligence technologies, and provides an AI-supported digital workspace or tool that enables individuals and entities to generate and deploy AI agents, including: (i) an AI-based automated customer service module designed to review and process internal documents (e.g., refund guides, CS policies) to generate automated responses to end-user inquiries (“CS Agent”); (ii) an AI-based module designed to function like a sales representative, providing merchant-facing services such as sales reports or advertising suggestions (“Sales Agent”); and (iii) an AI-based module designed to process end-user booking requests and manage schedules based on information from third-party calendars or other tools integrated by the Customer ("Booking Agent").
You agree to use the Service only for its intended uses and as set forth in these Terms. You further agree not to use the Service in any manner that would cause you or us to violate any applicable laws or regulations relating to artificial intelligence, including, where applicable, the EU AI Act and the Republic of Korea Framework Act on Artificial Intelligence.
If you embed or integrate the Service into your own business environment to provide services to end-users, you are solely responsible for obtaining legal and valid consent from such end-users regarding the use of the AI-based service modules and the processing of their personal information. You must comply with all applicable privacy laws and regulations (including, but not limited to, the Korean Personal Information Protection Act). Line Plus shall be fully indemnified and released from any and all legal liabilities arising out of or in connection with your failure to obtain sufficient consent or any violation of applicable laws.
We may permanently or temporarily terminate, suspend, or otherwise deny your access to the Service without a prior notice or liability, if, in our reasonable determination, you materially violate any of these Terms, including engaging in any of the following specifically prohibited actions:
– Use the Service for any unlawful, infringing, or fraudulent purposes;
– Probe, scan, or test the vulnerability of any system or network used with the Service;
– Tamper with, reverse engineer or hack the Service, circumvent any security or authentication measures of the Service or attempt to gain unauthorised access to the Service (or any portion thereof) or related systems, networks or data;
– Access or search the Service by any means other than our publicly supported interfaces, or copy, distribute, or disclose any part of the Service in any medium, including without limitation by any automated or non-automated “scraping”;
– Overwhelm or attempt to overwhelm our infrastructure by imposing an unreasonably large load on the Service that consume extraordinary resources, such as by using “robots,” “spiders,” “offline readers” or other automated systems to send more request messages to our servers than a human could reasonably send in the same period of time using a normal browser;
– Misrepresent yourself or disguise the origin of any data, content or other information you submit (including by “spoofing”, “phishing”, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Line Plus or any third party) or access the Service via another user’s account without their permission;
– Promote or advertise products or services other than your own without appropriate authorisation;
– Trick, defraud, or mislead us, any of our Customers, or other users;
– Solicit any users of the Service for commercial purposes;
– Make improper use of our support services or submit false reports of abuse, misconduct, or security breaches;
– Alter, damage, reproduce, modify, publicly display or perform, encode, translate, or create derivative works from, or reverse engineer any portion of the Service or related intellectual property, including its source code, software, and documents, or permit others to do any of the preceding, without our express written consent;
– Loan, lease, sell, license or sublicense, or otherwise commercially exploit any part of the Service without our express written consent;
– Use the Service as part of any effort to compete with us or to provide similar products or services;
– Submit (or post, upload, share or otherwise provide) data, content or other information that (i) infringes Line Plus’s or a third party’s intellectual property, privacy or other rights or that you don’t have the right to submit (including confidential or personal information you are not authorized to disclose); (ii) that is deceptive, fraudulent, illegal, obscene, defamatory, libelous, threatening, harmful to minors, pornographic, indecent, harassing, hateful, religiously, racially or ethnically offensive, that encourages illegal or tortious conduct or that is otherwise inappropriate in Line Plus’s discretion; (iii) contains viruses, bots, worms, scripting exploits or other similar materials; or (iv) that could otherwise cause damage to Line Plus or any third party;
– Use any robot, spider, other automated devices, or manual process to monitor any content from the Service without our express written consent; or
– Permit or encourage anyone else to commit any of the actions above.
Eligibility
You must be at least 19 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 19 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company (collectively, an "Organization"), the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and references to you herein (and all of your obligations hereunder) will refer to such entity and any individual using the Service on such entity’s behalf. Any individual who accesses or uses the Service through an invitation code or an account provided by the Organization shall be deemed to be using the Service on behalf of such Organization. The Organization represents and warrants that it has granted appropriate authority to such individual user. Any configuration, information input, registration of payment methods, or any other actions performed by the individual user within the Service shall be deemed the actions of the Organization. The Company is entitled to rely on such actions as the authorized intent of the Organization, and the Organization shall bear all associated liabilities.
Changes
These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and by prominently posting notice of the changes on our Service. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Service. These changes will be effective immediately for new users of our Service. Continued use of our Service following the effective date of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. If any such changes are material or otherwise disadvantageous to you, you may reject the changes and terminate this agreement by notifying us at any time before the effective date of the changes. Notwithstanding such termination, if you are a paid subscriber, your subscription will remain in effect until the end of your subscription period and will not renew.
General Terms
– Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of the Service.
– Waiver. A waiver by Company of any right or remedy under these Terms shall only be effective if it is in writing, executed by a duly authorized representative of Company and shall apply only to the circumstances for which it is given. Our failure to exercise or enforce any right or remedy under these Terms shall not operate as a waiver of such right or remedy, nor shall it prevent any future exercise or enforcement of such right or remedy. No single or partial exercise of any right or remedy shall preclude or restrict the further exercise of any such right or remedy or other rights or remedies.
– Headings and Interpretation. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”.
– Severability. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
– Assignment. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.
– Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Republic of Korea. You agree that the Seoul Central District Court of Republic of Korea, as the court of first instance, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the subject matter or formation (including non-contractual disputes or claims) of these Terms.
– Consent to Electronic Communications. The communications between you and Company use electronic means, whether you use the Service or send us emails, or whether Company posts notices on the Service or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing.
– Copyright/Trademark Information. Copyright © 2026 Line Plus Corporation. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Service are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
– Contact Information. The Service is offered by Line Plus Corporation, registered at 20F, 42 Hwangsaeul-ro 360beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 13591, Republic of Korea. You may contact us by emailing us at ml-actengine-admin@linecorp.com.
Access and User Accounts
The Service may be accessed via a web browser and/or through third-party platforms for chatbot deployment, and may also utilize third-party authentication services, third-party payment service providers, and third-party providers of generative AI models or related AI services (collectively, “Third-Party Services”). The Service is SSL (Secure Sockets Layer) enabled and enforced.
Where the Service is accessed through a Third-Party Services, Line Plus does not collect, store, or manage your passwords or authentication credentials. The availability, performance, features, outputs, and compatibility of certain parts of the Service may depend on Third-Party Services, and may change from time to time without notice due to actions or omissions of the applicable Third-Party Services. Any access to the Service is subject to the applicable terms, privacy policies and other policies of such Third-Party Services.
To the extent required for the provision of the Service, Line Plus may receive or process limited information from the relevant Third-Party Services (such as user identifiers or technical information) or information generated in the course of your use of the Service. In particular, when you utilize a module that includes schedule management or calendar synchronization functionalities, such as the Booking Agent, you hereby grant Line Plus the authority and permission to access and retrieve schedule or calendar information from the integrated Third-Party Services, and to add, modify, or delete appointments, schedules, or time blocks within such external calendars solely to the extent necessary to fulfill the intended purposes of the Service.
You agree to provide accurate, current, and lawful information in connection with your use of the Service, and represent and warrant that any content you upload, generate, or submit through the Service does not infringe any third-party rights. Furthermore, you are solely responsible for maintaining the security and confidentiality of your accounts, authentication credentials, and any devices used to access the Service, and you shall be held fully liable for any and all activities conducted through such accounts or devices. You must notify Company immediately and without delay upon becoming aware of any unauthorized use, loss, theft, or suspected breach of security. Line Plus reserves the right to take necessary measures, including protecting accounts or restricting access, to ensure the security and stable operation of the Service. You hereby agree to grant Company the necessary access rights (including OAuth permissions) required for real-time data synchronization and functional execution with Third-Party Services.
You acknowledge and agree that any modification, suspension, degradation, or discontinuation of all or part of the Service (including, but not limited to, delays in data synchronization or the inability to execute modification rights) resulting from changes, interruptions, termination, or policy updates of such Third-Party Services shall not impose any liability on Company. It is your sole responsibility to track, refresh, and manage your authentication credentials and credentials for integrated services.
To ensure the optimal functioning of our software and maintain an active user base, the following policy governs the management of inactive user accounts:
a. Users without Workspaces. In the event that a user does not have any workspaces associated with their account and remains inactive for one (1) year or more (without performing any actions or logging in), we may notify the user of the potential deletion of their account and may delete such account at our sole discretion. Reasonable prior notice may be provided before deletion. If the user logs into the application before the deletion date, the account deletion process may be discontinued.
b. Exceptions for Users with Paid Subscriptions. Users under a paid subscription are generally exempt from the account deletion policy based on inactivity. Regardless of the duration of inactivity, their accounts will not be deleted solely due to inactivity, provided that the paid subscription remains active and in good standing.
Privacy and Data Processing
Line Plus may directly process the User’s personal information and service usage-related data to the extent necessary for service registration, account management, identity verification, provision and operation of the Service, customer support, payment confirmation, security management, legal notices, and compliance with statutory obligations. The specific criteria and details regarding the processing of personal information shall be governed by the Privacy Policy.
In the event that the User inputs, uploads, submits, transmits, integrates, or otherwise causes to be processed any User Content, documents, knowledge bases, prompts, queries, responses, chatbot configurations, integrated data, or any other data containing personal information during the use of the Service, the User shall be solely responsible for securing and maintaining a lawful basis for processing such personal information as required under applicable data protection laws and regulations.
Line Plus processes the personal information made available by the User within the scope necessary to provide the Service, in accordance with the User’s instructions, service configurations, these Terms, and the Data Processing Agreement (“DPA”). The DPA is hereby incorporated into and forms an integral part of these Terms, and shall apply alongside these Terms within the scope of such data processing delegation when the User applies for or uses the Service. To the extent there is any conflict between these Terms and the DPA regarding the processing of personal information, the DPA shall prevail to the extent of such conflict.
Where the Service incorporates artificial intelligence (AI) functionalities, Line Plus may process inputs, outputs, User Content, and associated logs to the extent necessary to provide AI features, maintain conversational context and continuity (including the implementation of memory features), ensure security and stability, prevent fraudulent use, detect misuse or abuse, provide customer support, and comply with applicable laws and regulations. The utilization of such data for AI model training, model enhancement, or general service improvement shall be strictly limited to the scope permitted by the User’s configurations, separate agreements, or applicable documentation.
General Payment Terms
The Service will require you to pay fees upon registering for the applicable subscription plan. Certain features of the Service may operate on a credit-based or usage-based model, where users consume credits or other usage allowances to access or generate certain outputs or functionalities. Where applicable, users may purchase additional credits or usage allowances to continue accessing certain features of the Service. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Except as expressly provided herein and to the extent not prohibited by applicable law, all sales are final. You may cancel your monthly subscription at any time. In the event of cancellation, the cancellation will take effect at the end of the then-current monthly subscription period, and the Service will continue to be available until the end of such period. Except as expressly provided herein and to the extent not prohibited by applicable law, no refunds or prorated refunds will be provided for the then-current or any prior subscription periods. Notwithstanding the foregoing, and subject to applicable law, Line Plus shall provide a refund for a monthly subscription only if (i) the refund request is submitted within fourteen (14) days from the date of payment for such subscription, and (ii) no portion of such credits issued or no function of this Service provided as part of such subscription have been used or consumed.
Promotional Credits
From time to time, Line Plus may grant users promotional credits, referral credits, or other incentive-based credits (“Promotional Credits”) as part of a Campaign (as defined below) or otherwise.
Promotional Credits:
(a) have no monetary value, are non-transferable, non-refundable, and may not be exchanged for cash or other consideration;
(b) may be subject to expiration, usage conditions, or other restrictions as determined by Line Plus and communicated at the time of issuance;
(c) may be revoked, withheld, or adjusted by Line Plus at its sole discretion in the event of suspected abuse, fraud, violation of these Terms, or error in issuance; and
(d) may be subject to additional terms applicable to the relevant Campaign or other promotion.
Price
Line Plus reserves the right to determine pricing for the Service. Pricing, subscription features, and credit allocations (if applicable) are described on our website or the applicable pricing page. Line Plus may change the fees for any feature of the Service, including additional fees or charges, by providing at least thirty (30) days’ advance notice before such changes take effect. For clarity, the general notice and continued-use acceptance principles set forth in the “Changes” section apply equally to any changes to the fees.
Taxes
Fees payable for the Service are exclusive of any taxes, duties, levies, or similar governmental assessments, including value-added, sales, use, or withholding taxes, imposed by any jurisdiction (collectively, “Taxes”), unless expressly stated otherwise.
Payments, as well as payment and subscription operations for the Service, may be processed through third-party payment service providers designated by the Company (collectively, “Payment Processors”). To the extent required by applicable law, applicable Taxes may be calculated, collected, and remitted by Line Plus or the relevant Payment Processor in connection with such payments. Where applicable, Taxes will be determined based on the information available to the Payment Processor or otherwise provided in accordance with applicable law, and any such Taxes may be reflected separately in the applicable invoice or payment confirmation. Any tax, fee, or additional charge inclusion shall be determined based on the information displayed on the checkout page. Users are responsible for paying all applicable Taxes unless a valid tax exemption certificate is provided and accepted by the relevant taxing authority.
When you complete a payment, the transaction will be processed as consideration for your use of the Service, and payment, invoicing, refunds, taxes, and related consumer notices may be administered in accordance with the systems and policies of such Payment Processor. You must review any auto-renewal terms, billing cycle, refund restrictions, withdrawal/cancellation limitations, or exceptions before completing payment, and completion of payment shall constitute your agreement thereto.
If any withholding tax is imposed on payments for the Service, the Customer shall be responsible for such withholding tax and shall gross up or reimburse Line Plus for the full amount received, unless otherwise required by applicable law. For the avoidance of doubt, Line Plus does not act as the merchant of record for payments processed by third-party Payment Processors, except to the extent required under applicable law.
Payment Authorization
You authorize Line Plus or its designated Payment Processors to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Line Plus, to the payment method specified in your account. If you pay any fees with a credit card, Line Plus or the applicable Payment Processor may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.
Subscription Service and Cancellation Policy
The Service may include automatically recurring payments for periodic charges (“Subscription Service”). If you activate a Subscription Service, you authorize Line Plus to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums. The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. For information on the “Subscription Fee”, please refer to the pricing information made available on our website or on the applicable third-party platform through which the Service is offered. Your account will be charged automatically on the Subscription Billing Date all applicable fees for the next subscription period. The subscription will continue unless and until you cancel your subscription or we terminate it. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. You may cancel the Subscription Service by accessing your Billings. In the event that an automatic recurring payment fails due to system errors, payment method expiration, or any other reason, Line Plus may, at its sole discretion, forcefully convert and downgrade the applicable paid subscription account to a free plan and restrict the use of any paid features until the payment is successfully processed and completed.
Delinquent Accounts
Line Plus may suspend or terminate access to the Service for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.
User Content Generally
You are solely responsible for any User Content you upload, input, import, post to, submit to, or otherwise use with the Service, and for the consequences of such actions, including where such User Content is processed, indexed, analyzed, retrieved, or otherwise used by the Service to configure, operate, support, generate, or improve AI-based agents, chatbots, automated responses, outputs, or related functionalities. You further acknowledge and agree that responses, outputs, or other functionalities generated or provided by the Service may be based on or derived from the User Content, configuration settings, instructions, knowledge bases, documents, or other information made available by you through the Service. You retain any copyright and other proprietary rights that you may hold in the User Content. Nevertheless, you grant Line Plus the rights, permissions, and licenses necessary to provide and operate the Service. By “User Content,” we mean any and all information or content that a user posts, submits, uploads, inputs, or otherwise makes available to or uses with the Service, including documents, knowledge bases, manuals, guides, text, prompts, instructions, configuration settings, chatbot settings, integrations, links, files, and other materials or data. “Content” means information, data, text, software, music, sound, photos, graphics, videos, messages, tags, interactive features, prompts, documents, datasets, configuration settings, or any other materials. When we say “post” or “use” User Content, we include posting, uploading, inputting, sharing, submitting, importing, synchronizing, connecting, configuring, embedding, deploying, or otherwise making available or using User Content in any manner in connection with the Service, including for the purposes of configuring AI agents or chatbots, generating automated responses or outputs, enabling integrations or widgets, or interacting with end users through websites, external platforms, or messaging applications, whether or not such User Content is publicly displayed.
Promotional Campaigns and User Submissions
From time to time, Line Plus may offer promotional campaigns, events, or incentive programs, including programs that allow users to invite or refer new users to the Service in exchange for credits, benefits, or other incentives (each, a “Campaign”), through the Service, including through integrations with third-party platforms such as social media platforms.
As a condition of participation in a Campaign, you may be required to create, publish, and submit links to content generated using the Service (including via third-party platforms) (the “Submitted Content”), and to maintain such content in a publicly accessible form for a specified period of time as communicated by Line Plus (the “Retention Period”).
By participating in a Campaign and submitting any Submitted Content, you represent and warrant that:
(a) you have all necessary rights, licenses, and permissions to create, publish, and submit such Submitted Content, including any content published on third-party platforms;
(b) your Submitted Content complies with these Terms and the applicable terms and policies of any relevant third-party platforms; and
(c) your Submitted Content does not infringe any third-party rights.
You further agree that, during the Retention Period, you will not delete, modify, restrict access to, or otherwise impair the availability of the Submitted Content. You also acknowledge and agree that Line Plus may collect, access, and process the Submitted Content and any associated links or identifiers, including by accessing or reviewing such Submitted Content via the submitted links, for the purposes of verifying compliance with Campaign requirements, administering rewards, and operating and improving the Campaign.
By submitting Submitted Content, you grant Line Plus a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, reproduce, display, distribute, and otherwise exploit such Submitted Content (including any associated usernames, handles, profile information, captions, metadata and other publicly available elements) for Line Plus’s marketing, promotional, and case study purposes. Such license shall continue for as long as Line Plus uses the Submitted Content for the foregoing purposes, unless you request removal of such use, in which case Line Plus shall use commercially reasonable efforts to cease further use within a reasonable period, provided that Line Plus shall not be required to remove content already incorporated into published materials or historical records.
Line Plus reserves the right, at its sole discretion, to determine whether any Campaign participation requirements have been satisfied. If you fail to comply with any Campaign requirements, including failure to maintain the Submitted Content during the Retention Period, Line Plus may withhold, cancel, or revoke any rewards, credits, or benefits associated with such Campaign participation.
Without limiting the generality of the foregoing, in connection with any referral program:
(a) Line Plus may determine, in its sole discretion, whether any referral qualifies for rewards or incentives, including by applying reasonable criteria to identify duplicate accounts, self-referrals, or other abusive practices;
(b) users may not create multiple accounts, use automated means, or otherwise manipulate the Service or any Campaign to obtain credits, benefits, or incentives improperly; and
(c) Line Plus may withhold, cancel, revoke, or adjust any credits, benefits, or incentives granted in connection with a Campaign in the event of non-compliance with these Terms or the applicable Campaign conditions.
Line Plus shall not be responsible for any actions, restrictions, or policies imposed by third-party platforms that may affect your ability to create, publish, maintain, or access the Submitted Content.
Restrictions on User Content
Line Plus disclaims any and all liability in connection with User Content. You are responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of, or rights to use, any and all User Content that you post to or use with the Service. You agree not to post or use User Content that: (i) creates a substantial risk of harm, loss, damage, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you or any other person or entity; (ii) contains any information or content that you know is false or misleading to others; (iii) contains any information or content that is unlawful, libelous, defamatory, infringing, invasive of personal privacy or publicity rights, or otherwise violates the rights of third parties; (iv) contains any information that you do not have a right to make available under any law or under any contractual or fiduciary relationship; (v) contains viruses, Trojan horses, worms, time bombs, or any other computer programming routine that is intended to damage, interfere with, intercept or expropriate the Service or its contents, or any computer programming routine that has a similar effect; (vi) could be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate; (vii) contains Hateful Content, a Threat of Physical Harm, or Harassment. For the avoidance of doubt, User Content may not include, and Line Plus may remove or refuse to use, generate, publish, or promote any User Content that violates the terms or policies of any third party platform with which Line Plus’s Services integrate or interoperate. Line Plus does not control, review, endorse, or derive any direct economic benefit from such User Content.
Intellectual Property Rights in User Content
You retain copyright and any other intellectual property rights you already hold in any User Content that you post. You represent and warrant that any User Content posted by you is original to or owned by you, or, you have obtained all necessary permissions and releases for the use of such content, and all content posted by you on the Service does not infringe any copyright or other proprietary or intellectual property right of any other person or entity.
By using the Service, you do not lose any ownership rights you may have to the User Content. However, you do grant us a worldwide, non-exclusive, royalty-free, fully-paid, sublicensable and transferable license to use, reproduce, distribute, prepare derivative works of, and publicly display and perform your User Content for the purpose of providing, operating, and improving the Service.
User Content Disclaimer
We are under no obligation to edit or control User Content that you post, submit, or otherwise use with the Service, or any outputs of such posting, submitting or using such User Content and will not be in any way responsible or liable for such User Content. Line Plus may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. To the maximum extent permitted by applicable law, you agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Line Plus arising out of or relating to such User Content or any outputs generated through your use of the Service, including any error, unlawfulness, or failure to conform to your instructions or guidelines in such outputs. If notified by a third party that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Line Plus does not permit copyright-infringing activities on the Service.
Monitoring Content
Line Plus does not control and does not have any obligation to monitor: (a) User Content; (ii) any content made available by third parties; or (iii) the use of the Service by its users. You acknowledge and agree that Line Plus reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time Line Plus chooses to monitor the content, Line Plus still assumes no responsibility or liability for the content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy.
Content Retention Policy
Line Plus may establish data retention periods in accordance with its service operation policies, and such retention periods and deletion policies will be notified separately. In the event that Line Plus implements data deletion, it will provide users with prior notice a reasonable period in advance and offer a commercially reasonable opportunity to download or export their data. Notwithstanding the foregoing, to protect user rights and interests, any content created, published, or otherwise made available through a paid subscription plan or by using paid credits ("Paid Content") shall be retained for a period of five (5) years from the date of its issuance or publication. Users bear the sole responsibility to take necessary backup measures for any data that requires preservation prior to the expiration of the retention or deletion deadline. Line Plus shall not be held liable for any loss, damage, or detriment incurred by the User resulting from data deletion properly executed in accordance with this policy.
Service Availability and Commitment
To ensure stable service provision, Line Plus continuously monitors its systems. In the event of an unexpected service interruption or delay, the Company typically assigns and deploys engineers within one (1) hour of the interruption to initiate recovery procedures, and will use its best efforts to restore normal operations within twenty-four (24) hours. However, the User acknowledges and agrees that temporary interruptions due to the inherent technical limitations of computer networks are unavoidable.
While regular backups of the database are performed and maintained at regular intervals, in the event of data loss due to unexpected hardware damage or similar causes, the Company will attempt to restore data from the most recent available working backup. However, Line Plus cannot guarantee the perfect recovery or complete prevention of data loss. Except in cases of willful misconduct or gross negligence by the Company, Line Plus shall not be held liable for any damages resulting from temporary service interruptions or data loss.
The Company may provide real-time push notifications and a chat interface via mobile applications to support the seamless operation of the "Human Agent Connection" feature (which transfers inquiries that are difficult for AI agents to handle to a live representative designated by the Customer for real-time conversation) and to facilitate prompt responses from the Customer. However, Line Plus shall be fully disclaimed and held harmless from any liabilities arising out of or relating to any delays in receiving push notifications caused by individual mobile device settings or network environments, subject to the Limitation on Liability section herein.
Proprietary Rights
The Service contains proprietary and confidential information that is protected by applicable intellectual property and other laws and Line Plus and its suppliers retain all right, title and interest (including all copyright, trade secret, patent and other rights) in and to the Service and Content which is included in the Service (other than User Content). If you give feedback regarding the Service, for example recommendations for improvements or features, we have the right to use the feedback in any way and implementation of that feedback is owned by us and may become part of the Service without compensation to you. We reserve all rights in and to the Service unless we expressly state otherwise. We also reserve the right to make changes or updates to the Service or Content provided on or through the Service at any time without notice and we will own any such changes or updates (excluding User Content).
You may not:
– decompile, reverse engineer or disassemble any object code which is part of or made available through the Service into a human-perceivable form, except and only to the extent that such activity is expressly permitted by applicable law, and in that case, only if you notify us in writing in advance;
– copy, frameset, enclose or otherwise sell, distribute, transmit or broadcast any part of the Service;
– modify or create any derivative work of any part of the Service;
– disable, interfere, or try to get around any of the features of the Service related to security, preventing or restricting use or copying of any Content, or enforcing the limits on the use of the Service or the Content on the Service; or
– use, export or re-export any Content or any copy or adaptation of such Content in violation of any applicable laws or regulations, including, without limitation, United States export laws and regulations.
All brand, product and service images, logos and names used in the Service that identify Line Plus, our suppliers or our customers and our or their proprietary products and services are the trademarks or service marks of Line Plus, our suppliers or our customers. Nothing in this Service shall be deemed to confer on any person any license or right on the part of Line Plus or such supplier with respect to any such image, logo or name.
Links to Websites
Our Service may contain links to other websites that we don’t own or control. We are not responsible for any of these other websites. You will not hold us responsible for any aspect of these other websites, including their content, privacy policies, or anything else. You may be exposed to things on other websites that you don’t like or that you find offensive. We are not responsible for this, either. You must use your own discretion when you go to other websites. You should also read the terms and conditions and privacy policies of these other websites.
Links to Other Services
Our Service may be integrated with and links to other services, including Third-Party Services (“Linked Services”), including messenger platforms, authentication services, payment processing services, and providers of generative AI models or related AI services.
The integration has been provided for Users’ convenience and, as such, Users access the Linked Services at their own risk. The Linked Services are not under Company’s control, and Company is not responsible for the contents of any Linked Services. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site by the Company. Without limiting the generality of the foregoing, the Company is not responsible and shall have no liability for any viruses or other illicit code that results from accessing the Linked Services.
As long as Users utilize Company’s Service and its Linked Services, Users acknowledge and agree that Company shall have access to, and a license to use the content of such Linked Services. Users acknowledge and agree that they are simultaneously bound by each Linked Service’s terms and policies, which may specify rules and restrictions for posting certain content, and the Linked Services’ practices for using, storing, and facilitating the exercise of certain rights in respect to personal information. Users further acknowledge and agree that they are solely responsible for reviewing and accepting Linked Services’ terms and any liability that arises from or in relation to its breach of any such terms.
With Linked Services for third-party integration, Users may be asked to verify credentials in the future. It is the Users’ sole responsibility to track, refresh, and monitor credentials. Please see the Company’s Privacy Policy for more information about how Users can alter the security settings for these Linked Services.
Users acknowledge and agree that Linked Services may add, remove, bifurcate, and otherwise modify features of their third-party services (“Modifications”). The Company is not responsible and shall have no liability for any unavailability, suspension, degradation, modification, or discontinuation of the Service, or any feature or output thereof, to the extent resulting from such Modifications or from any act, omission, restriction, suspension, termination, or policy or terms change of any Linked Service.
Indemnification
You agree to indemnify, defend, and hold harmless Company (and its officers, employees, and agents), including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your unauthorized or improper use of the Service; (b) your violation or breach of these Terms; (c) your violation of any applicable laws or regulations; (d) any dispute arising from your User Content infringing upon the rights of a third party; or (e) any dispute arising from your failure to obtain legal, valid, or appropriate consent from end-users regarding their use of the Service and data processing. Company reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
Disclaimers
The Service is provided on an “as is” and “as available” basis, and, to the extent permitted by applicable law, Company (and our suppliers) expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We (and our suppliers) make no warranty that the Service will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. Without limiting the foregoing, the Company does not warrant that any Third-Party Services will remain available, compatible, uninterrupted, or suitable for use with the Service.
Limitation of Liability
To the maximum extent permitted by law, Company shall not (or our suppliers) be liable to you or any third party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these Terms or your use of, or inability to use, the Service, even if Company has been advised of the possibility of such damages. Access to, and use of, the Service is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom.
To the maximum extent permitted by law, except for damages caused by willful misconduct or gross negligence, our liability to you for any damages arising from or related to these Terms (for any cause whatsoever and regardless of the form of the action), will at all times be limited to the total amount of fees actually paid by you to us for the relevant Service during the twelve (12) months immediately preceding the event giving rise to the claim. The existence of more than one claim will not enlarge this limit. You agree that our suppliers will have no liability of any kind arising from or relating to these Terms.
Term and Termination
These Terms are effective beginning when you accept the Terms.
Subject to this Section, these Terms will remain in full force and effect while you use the Service. We may suspend or terminate your rights to use the Service (including your Account) at any time, without a prior notice or liability, if, in our reasonable determination, you materially violate any of these Terms, including, without limitation, engaging in unlawful use of the Service, attempting to gain unauthorized access to the Service or its systems, interfering with the integrity or performance of the Service, or circumventing any security or access controls. Upon termination of your rights under these Terms, your Account and right to access and use the Service will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. You understand that we may also continue to make your User Content available on the Service even if your use of the Service is terminated or suspended.
Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; and (c) you must pay Line Plus any unpaid amount that was due prior to termination.
We reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you if, in our reasonable determination, you materially violate any of these Terms. Line Plus will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service, including to the extent resulting from any change, suspension, restriction, discontinuation, or termination of any Linked Service or any change to the applicable terms or policies of any Linked Service.
Additional Terms for Closed Beta Testing
For the purposes of this Section, "Closed Beta Service" means a version of the Service made available by the Company, prior to its official launch or transition to an open beta, solely for testing purposes to a limited number of Users selected or invited by the Company. The availability, scope, and duration of the Closed Beta Service shall be determined by the Company in its sole discretion and may be modified or discontinued at any time.
Upon expiration or termination of the Closed Beta Service, the Company may deactivate or close your account, in whole or in part, and/or discontinue your access to the Closed Beta Service. Any continued technical availability of any part of the Closed Beta Service following its expiration or termination shall not constitute an extension or renewal of the Closed Beta Service or any right to continue using it.
If you participate in any Closed Beta Service offered by the Company, your participation will also be subject to the Closed Beta Test Terms of Use (the "CBT Terms"). The CBT Terms supplement these Terms by setting forth additional terms applicable to the Closed Beta Service. In the event of any conflict between these Terms and the CBT Terms with respect to your participation in or use of the Closed Beta Service, the CBT Terms shall prevail to the extent of such conflict.
The expiration or termination of these Terms shall not affect the continued validity and enforceability of any provision that, by its nature or express terms, is intended to survive such expiration or termination, including, without limitation, the Disclaimer of Warranties, Limitation of Liability, Governing Law and Dispute Resolution, and this Section.